Following the recent Government Requirement and NHS recommendations the decision has been taken by NRS Clinical Services to suspend all clinic appointments in Vale of York and Outlying Clinics in order to protect our service users and staff.

All clinic appointment already booked are being cancelled and service users are being contacted by the clinical team and where possible solutions are being offered without a face to face appointment. 

URGENT new and re- referrals will be triaged by clinical staff to ascertain whether it is medically safe and clinically appropriate to visit the service user in their own home.  We will continue to accept referrals, however, if these are deemed low to medium priority service users will be contacted and advised we will not be able to offer an appointment at this time and they will be asked to call back when the current social distancing requirements have been lifted. 

We shall also continue support hospital discharge.

Wheelchair services staff are working hard to provide support to all our users in this difficult time and implementing alternative ways of working to help ensure safe access the service. 

If you have any queries or question in relation to referral or appointments, please contact the service using the details below;

NHS Vale of York Wheelchair Services  
Blue Beck House, Blue Beck Drive, Shipton Road, York, YO30 5SF.
Tel: 01904 654052 and select option 2 
Email: cabsl.nyowheelchairs@nhs.net

Equipment and wheelchairs Equipment and wheelchairs

Equipment to support you with everyday tasks at home

Medequip delivers the Integrated Community Equipment Service for North Yorkshire service users and prescribers of community equipment. 
 
The service we commission means that service users may receive equipment such as crutches, walking frames, bath lifts, commodes and back rest cushions if prescribed by a GP or other health and social care professionals.  
 
Accessing equipment 
If you or someone you know needs a particular piece of equipment, it will need to be prescribed by a medical or social care professional who will look at individual needs. This could be a GP, district nurse, occupational therapist or social worker. 
 
Contacting the service
If you already have a piece of equipment from the NHS and need to contact the service directly, Medequip can be contacted between 8am - 8pm, Monday to Friday and 8am – 2pm on a Saturday. An out of hours service is also available for requests or emergencies in the evening, at weekends and during bank holidays.
 
Contact details:
  • Email: north.yorks@medequip-uk.com
  • Telephone (in hours) 01423 226 240
  • Telephone (out of hours) 0208 573 2871
  • Medequip's online retail store, Manage at Home, also offers people the opportunity to buy their own equipment to help with independent living.It offers a range of more than 3,000 items. You can contact customer services on 0800 910 1864 if you wish to discuss your requirements or if you prefer to order over the phone rather than on the website.
Returning and recycling equipment
The NHS spends lots of money every year on equipment which is often incorrectly disposed of or not returned at all.
 
If you did not purchase your equipment and it is on loan to you, it must not be sold or disposed of. When you no longer require the equipment that is on loan, please contact Medequip to arrange free collection by calling 01423 226240 or emailing north.yorks@medequip-uk.com 
 
Alternatively, you may return the equipment to your local drop off point. There are currently two drop-off points in North Yorkshire:
 

5B & 5C, Dunslow Court
Eastfield
Scarborough
North Yorkshire
YO11 3XT

 Unit 2, Manse Lane
Knaresborough
North Yorkshire
HG5 8LF


If you purchased your equipment and are looking to dispose of it, please visit the Medequip equipment recycling page.

Out of Area Provider Guidance – Equipment for Discharge (Hambleton, Richmondshire and Whitby Clinical Commissioning Group)

Please note that out of area providers will not be given access to the Medequip system to order equipment directly for the discharge of patients. Read more here

Compliments and complaints

If you have a compliment or complaint about a piece of equipment or the service provided by Medequip, please contact Medequip directly on 01423 226240 or email north.yorks@medequip-uk.com 
 
Other services provided
Self-service online advice tool

The AskSARA self-service online advice tool is very simple to use. Just choose the topic you wish to complete, respond to the questions and then go to your report. The report contains useful advice written by the Disabled Living Foundation's team of occupational therapists as well as details of products that might help you. This information is drawn from an impartial database of equipment that aims to include details of every product on the market.

We hope AskSARA can support you to find solutions to some common day to day problems without the need for you to go through a full adult social care assessment.

Equipment advice and information
The Disabled Living Foundation has created some factsheets which provide general advice on a range of daily living equipment such as features to look for when choosing equipment, and where to get further information. You can download the factsheets from the Disabled Living Foundation website

 

 

Community wheelchair service

Nottingham Rehab Supplies (NRS) deliver the new Community Wheelchair Service working closely with Blatchford Clinical Services, who will deliver the clinical assessment element of the service. 

NRS can be contacted between 8am - 5pm, Monday to Friday. Help and assistance is also available out of hours (evenings, weekends and bank holidays).

  • Website www.nrshealthcare.com
  • Telephone 01904 654 052
  • Telephone (out of hours) 01904 654 052 calls will be redirected to the out of hours service.

Further details can be found at North Yorkshire and York Community Wheelchair Services