NHS 111 NHS 111

NHS 111 is the telephone service for people in Yorkshire and the Humber to call if they need medical help fast but are not in a life-threatening situation.

The easy-to-remember, free-to-call number was introduced across England to help reduce the pressure on A&E departments and the 999 service. Available 24 hours a day, 365 days a week, the service is for people who aren’t sure if they need to go to A&E, don’t have a GP to call or generally need reassurance and advice. 

On dialling 111 a team of fully-trained advisers and experienced nurses will assess your condition and direct you to the local service that can help you best, when you need it.

If you are deaf, hard of hearing or speech-impaired you can contact the NHS 111 service using the RNID's text relay services.

If you suffer from a chronic health condition you might find it helpful to prepare a text template and store it in your phone to use when you need it.

There are now only three numbers you need to know: your GP surgery, 111 for urgent healthcare advice and 999 for life-threatening emergencies.

For more information on 111 click here


NHS 111 Online

NHS 111 Online is a new digital service that provides access to urgent care services for people who prefer to engage using their computer, mobile phone or other digital devices.  

The service will complement the existing 111 telephone service by ensuring people receive the right care, in the right place at the right time and by taking increasing pressure off our hospitals where appropriate.
Four different online systems have been trialled across the country to test different user features and to ensure the new service is safe and effective. Yorkshire and Humber have chosen to use the NHS Pathways system which is provided by NHS Digital.  

NHS Pathways
The NHS Pathways 111 Online service has been trialled in Leeds since March 2017 and uses the same clinical assessment and triaging tools that support the national NHS 111 online telephone service.  
The online content has been carefully reviewed to make sure people can easily self-serve and are provided with the most appropriate care options based on the symptoms they have described.  

The clinical content has been through the same stringent governance and assurance as the 111 telephone service. 

NHS 111 online offers people an alternative way of accessing urgent care services through their digital devices.   

It has been shown to reduce the growing demands placed on the 111 telephone service and patients report a high level of satisfaction with the service.   

The pilot study in Leeds showed that the referral options given to patients following triage (self-care, see a GP etc) are very similar for people using the online service as those using the existing 111 telephone service.  

The pilots have demonstrated that NHS 111 Online is a safe and effective service which provides an opportunity to transfer urgent care activity from the telephone service to online.

Raising concerns/issues
Any serious concerns or issues arising as a result of the new service should be reported to the National Helpdesk immediately on 0300 303 4034 or by emailing exeter.helpdesk@nhs.net